Gather and analyze in real time
Analyse feedback in real-time, respond to customers even before they leave your outlet.
Time based analytics, Response based analytics and Customer Sentiment analysis give you the right flavour of how your brand is being perceived by customers.
Customer feedback is collected through different tools (which can be used independently or combined together).
Our web platform processes and centralizes the information. In addition to the on-going consultation of the data, the system automatically generates and sends daily, weekly or monthly reports, and alerts that warn the designated responsible, via email or phone if customer satisfaction falls below a pre-determined standards.